Return policy

Last Updated: June， 2026

We want you to be completely satisfied with your purchase from Storm Tile LLC. This policy complies with Google Merchant Center requirements and applies to physical tile products. Installation services have separate terms.

Return Window You may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility

  • Items must be unused, in original packaging, with all tags and labels intact, and in resalable condition.
  • Installed tiles or tiles that have been installed on any surface cannot be returned or exchanged under any circumstances. Once tiles are installed, they are considered final and non-returnable.
  • Custom-ordered, cut-to-size, opened packages, or modified tiles are generally non-returnable (except for verified manufacturer defects).
  • Clearance, final-sale, or personalized items are non-returnable.
  • We reserve the right to inspect all returns and deny refunds/exchanges if the above conditions are not met.

How to Initiate a Return

  1. Contact us at hello@storm-tile.com or (651) 364-1767 within 30 days of delivery with your order number and reason.
  2. We will issue return instructions and an RMA number if approved.
  3. Ship the item back to our address (customer is responsible for return shipping costs unless the item is defective or we made an error).
  4. Include original packaging and proof of purchase.

Refunds

  • Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the return.
  • Original shipping fees are non-refundable.
  • Return shipping costs are the customer’s responsibility.
  • For defective items or our errors, we will reimburse reasonable return shipping costs (with proof).

Exchanges Approved exchanges will be processed once the returned item is received and inspected. You may be responsible for any price difference.

Damaged or Defective Items Contact us immediately upon receipt with clear photos. We will arrange a replacement or full refund (including shipping) if the defect is verified.

Important Notes on Installation

  • We strongly recommend using our professional installation services to ensure proper application.
  • Once tiles are installed, they are non-returnable. Please make sure you are fully satisfied with the product before beginning installation.
  • Post-installation repairs or adjustments may be available through our after-sales service (subject to inspection).

Exceptions and Limitations

  • This policy does not affect any manufacturer warranties.
  • Natural variations in tile color, shade, or texture are not considered defects.
  • All returns are subject to our final approval.

For any questions regarding returns, please contact us before installation.

Contact: hello@storm-tile.com | (651) 364-1767